Frequently Asked Questions (FAQ)
On this page
General Community Information
Where can I find official information from the Committee?
Official information, notices, forms, maintenance requests, and community updates are available on the Elysium website. Important updates may also be shared on the Facebook page, however the website remains the primary information source.
How do I contact the Body Corporate or Committee?
Please contact Strata Living for official Body Corporate matters.
General enquiries and maintenance requests should be submitted through the website forms wherever possible.Type your paragraph here
Why are personal phone numbers and emails no longer listed?
To improve privacy, consistency, and communication tracking, personal contact details for committee members, contractors, and staff are no longer publicly displayed.Type your paragraph here
Is the Facebook page an official communication channel?
The Facebook page is used for community updates, reminders, and general information. Formal requests, complaints, by-law matters, and maintenance issues should always be submitted through the appropriate website forms or via Strata Living.Type your paragraph here
Maintenance & Repairs
How do I report a maintenance issue?
Please use the online Maintenance Request Form on the website. This ensures requests are documented, tracked, and directed to the appropriate person.
Why should I use the maintenance form instead of Facebook or private messages?
Using the form creates a proper record, allows tracking and follow up, ensures requests are not overlooked, and helps prioritise urgent issues appropriately.
What information should I include in a maintenance request?
Please include your name and address, location of the issue, description of the problem, photos if possible, and whether the issue is urgent or presents a safety risk.
Who is responsible for maintenance?
Responsibility depends on whether the issue relates to common property, Body Corporate infrastructure, private lots, utility providers, or council infrastructure.
Community Facilities
Can I exclusively book the Rec Centre?
No. The Rec Centre is a shared community facility for all residents and is not available for exclusive private bookings.
Can the tennis courts be booked?
No. The tennis courts operate on a shared community use basis and there is currently no booking system in place.
Why does the tennis court access code occasionally change?
The access code is periodically updated to help prevent unauthorised access from the broader external community.
Who is responsible for providing tennis court codes to tenants?
It is the responsibility of all owners to ensure their property managers and tenants receive current tennis court access information.
Who is responsible for passing on estate information to tenants?
Owners are responsible for ensuring tenants and property managers receive all relevant estate information, including by laws, access codes, community updates, website information, facility rules, safety information, and maintenance procedures.Type your paragraph here
Rec Centre Access Cards
What should I do if a Rec Centre swipe card is lost?
All lost swipe cards must be reported promptly through the website maintenance request system. Please also notify the Elysium Estate Coordinator so the lost card access can be restricted or disabled where necessary.
How many swipe cards does each property receive?
A maximum of two Rec Centre access cards are allocated per property. The tennis courts operate on a shared community use basis and there is currently no booking system in place.
Who is responsible for Rec Centre access cards?
All swipe cards remain the responsibility of the property owner.
Why is card security important?
The Committee continues to receive reports of unauthorised access to estate facilities by members of the wider external community. This is not acceptable.
Community Conduct
What standards of behaviour are expected within the community?
Elysium aims to maintain a respectful and peaceful living environment for all residents, contractors, volunteers, committee members, and visitors.
The following behaviour will not be tolerated:
• Bullying or harassment
• Threatening behaviour
• Abusive or aggressive conduct
• Profanities directed at others
• Intimidation
• Repeated antagonistic behaviour
Where appropriate, serious incidents may be reported to Queensland Police.
Rec Centre Security & CCTV
Is the Rec Centre monitored by CCTV?
Yes. The Rec Centre and surrounding common property areas are monitored by CCTV cameras for the safety, security, and protection of residents, facilities, and community assets.
How is CCTV footage used?
CCTV recordings are stored and may be reviewed where required in relation to security incidents, vandalism or damage, unauthorised access, theft, safety concerns, breaches of community rules, and inappropriate or unacceptable behaviour.
Where appropriate, footage may be used to help identify individuals involved in misconduct in and around the Rec Centre and common property areas.
Safety & Security
Does Elysium have an AED (defibrillator)?
Yes. An AED is located at the Rec Centre for emergency use.
Who do I contact in an emergency?
For all emergencies, please contact 000 for police, fire, or ambulance, appropriate utility providers for urgent outages, or emergency trades directly where necessary.
Communications & Response Times
Are Facebook messages, website enquiries or emails monitored at all times?
No. Facebook, website enquiries, committee emails, and contractor communications are not monitored 24 hours a day, 7 days a week.
Neither the Committee nor contractors provide an emergency response or around-the-clock monitoring service.
Website & Social Media Disclaimer
Important Communication Disclaimer
Please note:
• The Elysium website and Facebook page are provided for general community information and updates only.
• Social media, website enquiries, and committee email accounts are not monitored 24 hours a day, 7 days a week.
• The Committee and contractors do not provide emergency response services or continuous monitoring.
• Maintenance requests, complaints, and operational issues should be submitted through the appropriate website forms wherever possible.
• In an emergency, residents should contact emergency services, utility providers, or emergency trades directly where appropriate.
• Comments containing bullying, abuse, intimidation, aggressive behaviour, excessive profanity, or personal attacks may be removed.
• Serious incidents or threatening behaviour may be referred to Queensland Police where appropriate.
• The Committee reserves the right to moderate social media content to maintain a respectful and constructive community environment.
Disclaimer
Information on this website is provided as general community information only and may be updated from time to time. Residents should refer to the registered Community Management Statement, applicable legislation, and formal Body Corporate correspondence for official requirements and decisions.